Frequently asked questions

Below are some frequently asked questions regarding Transition Graphics and the services offered. Please have a read through and feel free to contact me if you have further questions.

What design services do you offer?

Primarily we are a web agency offering  Web Design, Web Development, UX Design, Search Engine Optimisation (SEO), WordPress CMS and eCommerce. Web projects account for about 75% of our business. The other 25% is very firmly with Graphic Design, Branding, Print and Interpretation.

How much do you charge?

Please see our page on pricing, ‘An honest discussion about our pricing‘.

I have a budget of £XX, will this get me what I want?

Whilst I do my best to accommodate a range of budgets, web design is a time-consuming process. Each project is estimated from the information gathered in our consulting period. I understand that funds aren’t always in the bank when you need them though, so I’m happy to negotiate monthly payments to help.

What files will you provide me with once a project is completed?

This depends entirely on the project and what you as a client will need. For print designs, I will supply print-ready artwork that can be given straight to a printer. All files are handed over once final payment is completed.

Ok, I’m sold, lets get started…

If you are a new customer, by new I mean we have never worked together. Before any work is started, I require an upfront deposit, though this can be negotiated on a project-by-project basis. This is simply a guarantee for me that you are able and willing to spend money on the design work.

I do not start any work until the deposit has been paid, so please take this into account when you have a deadline to meet.

Do you work for free?

Short answer, no, long answer, yes, but only for good causes, and only if I’m available. Whilst I’d love to be able to help, paying clients are a business priority.

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